Project-specific payment terms
Payment arrangements are set out in the agreed proposal, contract and invoice for your project. Those documents identify the fees, currency, any deposit or milestone payments, due dates, taxes and accepted payment methods. The public website does not collect payment through the Start a Project form.
Before work is authorized
Review the proposed scope and payment arrangements together. If a detail is unclear, ask the studio before authorizing work or making a payment. A request for a call or estimate is an inquiry; it is not an acceptance of a paid service or an authorization to charge you.
Changes and additional work
A change to the agreed requirements can affect the work, schedule or cost. Additional work and its payment implications should be agreed through the project’s change process before it is authorized. The relevant written agreement explains how approvals and revised charges are handled.
Invoices and payment questions
If you have a question about an invoice, contact intake@pexstral.com with the invoice reference and a description of the issue. Please do not send full card numbers, security codes or account credentials through the website form or an ordinary email message. Use only the payment method and instructions confirmed for the project.
Cancellations and refunds
Cancellation, refund, suspension and any late-payment arrangements depend on the terms of the relevant engagement. This page does not establish a universal deposit percentage, refund promise or cancellation charge. Contact the studio with your project reference so the request can be reviewed against the agreed terms and the work involved.
Keeping the agreement clear
Retain the approved proposal, applicable terms and invoices for reference. If payment instructions change or a message appears inconsistent with the agreed arrangements, verify it directly with the studio before acting.
Last updated: October 25, 2026.